Business Analysis, Project Management and Database Design by Mark Willis.

I am a seasoned IT Professional that understands core business processes and how software, data and user experience all relate. I like to be responsible for finding innovative solutions and making an impact on a business.

I prefer to take a 'hands-on' approach and be involved in the full life cycle of a project, having the autonomy to deliver, improve processes and make recommendations where necessary to ensure effective use of IT solutions and achieve an appropriate ROI.

I have a deep appreciation of databases and data usage, in particular Microsoft SQL, Access and Excel as well as enterprise ERP solutions. As a successful Business Analyst I can demonstrate qualifying experience in a wide range of areas.

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Trouble Shoooting Masterclass

Logical approach but with lateral thinking, a perfect combination for finding solutions.

Proactive and Positive Attitude

"The answer is YES! Now what is the question?"

Responsibility and Leadership

Take Ownership of issues and staying the distance until the issue is resolved.

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  • The Fore-front of Technology

    Extensive history of experience in the IT industry with vast knowledge and skills built up during this time. Experience includes Software Development, nationwide Help-desk support and IT Management for SME companies.

  • Database Expertise

    Able to understand and write complex Transact SQL statements, Views and Stored procedures, with full knowledge of table design, index's and triggers. Reporting using SSRS, Crystal Reports and Microsft Access.

  • Business Knowledge and Awareness

    Well rounded business acumen and confidence to analyse and monitor KPI's and other data trends. Communicating and reporting at all levels through to senior stakeholders.

Skills and Experience

Current workflows include collaborating with 3rd party software developement teams, Agile Sprint testing and 3rd line support for API integrations. Previous projects have included transforming a Sales Database into a fully featured ERP system, a complete network redesign due to office relocation, installation of a completely new digital printing process, and implementing a barcode system into a warehouse facility.

  • Project management from initial conception through development to final installation and training.
  • Translate business requirements into detailed specifications using UML diagrams / Process Mapping.
  • Design of MS SQL Databases, (Views, Stored Procedures, Indexing, SSRS).
  • ‘Front-End’ Application Development using Microsoft Access (VBA) & Scripting.
  • Comprehensive knowledge of web technologies: HTML, CSS, ASP, JavaScript.
  • Helpdesk providing 24 hour 3rd line support meeting strict Service Level Agreements.
  • Connectivity with Mobile Phones, NAS devices, Bar Code scanners, Label Printers etc.
  • Integration with Finance and HR Packages including Sage 2015 & Sage Payroll.
  • Windows Server administration using VMware, Exchange server and Active Directory.
  • Administration of Anti-virus, security software and patches for the Enterprise.
  • Installing network cabling, hubs, switches, routers and print servers.
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Based in the Black Country, West Midlands

"Father, Husband, Business Analyst, Villa supporter, photographer and computer geek - Not necessarily in that order..." - Mark Willis

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    Code in Agile or Waterfall methodology

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    Design for Management with end user in mind

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    SEO And Social Media knowledge base

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    Stakeholder Friendly, communicating at all levels

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    HIGHTENED SECURITY LEVEL AWARENESS

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    Complete Solutions, Support and Training

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    Full life cycle application development

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    Based in the West Midlands

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