Logical approach but with lateral thinking, a perfect combination for finding solutions.
"The answer is YES! Now what is the question?"
Take Ownership of issues and staying the distance until the issue is resolved.
Extensive history of experience in the IT industry with vast knowledge and skills built up during this time. Experience includes Software Development, nationwide Help-desk support and IT Management for SME companies.
Able to understand and write complex Transact SQL statements, Views and Stored procedures, with full knowledge of table design, index's and triggers. Reporting using SSRS, Crystal Reports and Microsft Access.
Well rounded business acumen and confidence to analyse and monitor KPI's and other data trends. Communicating and reporting at all levels through to senior stakeholders.
Current workflows include collaborating with 3rd party software developement teams, Agile Sprint testing and 3rd line support for API integrations. Previous projects have included transforming a Sales Database
into a fully featured ERP system, a complete network redesign due to office relocation, installation of a completely new digital printing process, and implementing a barcode system into a warehouse facility.